Called during business hours to have our plane put in the hangar seeing some snow bands inbound, no answer. Next day we need a light deice, they lost the keys to the tug, they later find a spare set only to find their deice doesn't work...

Dropped into EVV and United Companies Air Center for some unplanned upkeep. The group paid close attention, and were fast and polite with their assessment and component order. DOM Jack telephoned to verify arrival of the component once it was just off the truck. Thanks to Jeremy, Jack, and the UCAC team for getting our plane back on our way with under a 24-hr hold up!

Brand new facility loaded with drinks, snacks, and ice cream. Won't allow crew vehicle overnight but is walking distance from a Hampton Inn so no concerns. Personnel have always been friendly and accommodating.